Global Tel Link is a telecommunications business that provides phone service to inmates within our prisons and corrections Centers. By providing lower rates for the inmates, it allows them to make contact with family, loved ones, and their lawyers more often. To the families that paid the monthly bill for this phone service a promise of receiving lower rates was a good thing.
In January of 1998, Securus Technologies Incorporated uncovered discrepancies in the bills of the inmates housed at the Louisiana Department of Corrections. Richard Smith, CEO of Securus contacted the Louisiana Public Service Commission, and informed them of what he uncovered concerning Global Tel Links billing and suggested they conduct an investigation.
The main concern of Securus Technologies was how these illegal techniques used by GTL would affect the integrity of all telecommunication businesses once the investigation confirmed Securus initial complaints. Securus Technologies is very proud of their business practices and care more for the satisfaction of their customers than the profits they make.
Securus Technologies strategy was to report Global Tel Links unauthorized business practices in multiple PR Newswire Press Releases within a six month period. GTL had managed to overcharge taxpayers of Louisiana by more than $1,000,000 with their unlawful charges. The goal of Securus Technologies was to push GTL into conducting business with a higher integrity.
Many years have passed, 18 to be exact, since the Louisiana PSC passed their order against GTL. Now it’s 2016 and they are still conducting business billing their customers with fraudulent charges. When you care very much about your customers and take the responsibilities of your business seriously, you are not going to let the deliberate unethical practices of another company in the same industry go without notice.
Visit BBB.org to learn more on Securus.